The pack folders, in this case EP13 and SP16, need to go inside this Sims 4 folder you can simply drag and drop them, or cut and paste. You can find the proper file location within the EA App: open your library, click the Sims 4 icon, select Manage > View properties, and you'll see the file path. The quick fix, which works at least some of the time, is to move these folders into the folder for the Sims 4's program files. Look inside the folder for your missing packs, for example in this case, EP13 (Growing Together) and SP16 (Tiny Living) are installed into this folder: If you have the CAS Demo installed, it will likely be here: The fix is to find the folder where the packs are being installed, remove or rename this folder, clear the EA App's cache, and download the missing packs again. In both cases, the game is running from one folder but the pack data is in the other. The most common cause is having the Sims 4 CAS Demo installed, but this can also happen if a computer somehow has two copies of Sims 4 itself installed. The App shows the affected packs as installed, but the game doesn't read their data. The cause is that the EA App installs these packs into the wrong folder. There is currently an issue with Sims 4 where newly installed packs won't load in-game. Jump to: I don't have the Demo or I'm not sure whether I do Information, Guides and Announcements for the EA app.
